Frontier Positive ID Alerts
• Customer Service Agreement (CSA) Scan and Store Process
• Required for EVERY new, residential customer.
• Customer Signature is not required.
• Scan/Capture Front Page.
• Send the forms directly to Frontier and the customer.
• Retain the paper version as reference for 90 days.
Email to: FrontierCSA@ftr.com & Customer
Subject line: CSA BTN (Account #) Customer First and Last Name
Example: CSA 3043447162 Dave Smith
Scan and attach Frontier CSA Form
One CSA per email.