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Frontier Positive ID Alerts

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• Customer Service Agreement (CSA) Scan and Store Process

• Required for EVERY new, residential customer.

• Customer Signature is not required.

• Scan/Capture Front Page.

• Send the forms directly to Frontier and the customer.

• Retain the paper version as reference for 90 days.

Email to: FrontierCSA@ftr.com & Customer

CC: programsupport@perfect-vision.com

Subject line: CSA BTN (Account #) Customer First and Last Name

Example: CSA 3043447162 Dave Smith

Scan and attach Frontier CSA Form

One CSA per email.

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